Frequently Asked Questions

How do I use FunCaptcha?

Learn how to solve FunCaptcha with these step-by-step instructions.

Does FunCaptcha work on mobile and all other platforms?

Yes — FunCaptcha effortlessly moves between desktop and mobile devices.

What's the status of the service? Are you up and running right now?

You can check the current status of FunCaptcha on our service status page. If FunCaptcha is not set up properly, it will be replaced by a message — you may inform the website directly or contact us to let us know.

What languages does FunCaptcha support?

FunCaptcha provides instruction and feedback in the following languages:

1. Arabic –  ar  15. Italian –  it 
2. Chinese (Simplified) –  zh  16. Thai –  th
3. Chinese (Hong Kong) –  zh-hk  17. Czech –  cs 
4. Chinese (Taiwan) –  zh-tw  18. Danish –  da 
5. English –  en  19. Greek –  el 
6. French –  fr  20. Spanish (Europe) –  es
7. German –  de  21. Portuguese (Europe) – pt 
8. Indonesian –  idin  22. Finnish –  fi 
9. Japanese –  ja 23. French (Canada) –  fr-ca
10. Korean –  ko  24. Hungarian –  hu
11. Portuguese (Brazil) –  pt-br  25. Dutch –  nl  
12. Russian –  ru  26. Norwegian –  no
13. Spanish (Latin America) –  es-mx 27. Polish –  pl 
14. Swedish –  sv 28. Turkish –  tr

You don’t need to select anything — FunCaptcha will automatically switch to the language of your browser.

If you’d like to suggest an improvement, or request a new language, we’d love to hear from you.

Is there audio accessibility?

Yes.

What do the stars do?

You earn stars as you complete FunCaptcha. The faster you complete the challenge, the more stars you get.

How do I recover or change my password?

Step 1
Visit the Lost Password page, or select it while on the Login page.

Step 2
Enter your email address and complete FunCaptcha.

Step 3
Select ‘Get New Password’ – An email will be sent to you with a link to enter a new password for your account.

Does FunCaptcha store user information?

Please review our Privacy Policy for a comprehensive overview of how FunCaptcha protects your data.

Why are there are multiple animals in one image?

In highly suspicious circumstances, images of animals may appear ‘stacked’ on top of other animals for added security.

This is an escalated security challenge that asks users to discern the animal ‘in front’ of the other animals and place it in a standing position.

Multiple Animals

How does the prize game work?

Collect prizes by completing the FunCaptcha mini-games you see. Once you’ve successfully completed the mini-games, you’ll be asked to click on 1 of 3 boxes to collect your reward.

1) Complete the minigame.

IMVU Minigame

2) Click the “Get your reward” button when it appears.

IMVU Button

3) Once the presents have appeared, click any to reveal your prize.

IMVU Prize

Why haven't I received the prize I won?

If you’ve recently completed a prize game and that prize hasn’t shown up in your inventory, this is more than likely due to your email and/or account not being validated.

It is a good idea to ensure that your account with the website on which you completed the prize game is validated and considered active.

This can be done in numerous ways but usually, it will be in the form of an email when you signed up or by a few clicks within your account settings.

For example: those using IMVU can head to this link: https://secure.imvu.com/email/ while logged into their account. If their email has not been verified, they need to click the “Send Verification Email” link. You’ll receive an email and once you follow its instructions, you’ll be verified!

Why can't I play the prize game?

Occasionally, you may be unable to play a prize game. There may be a few reasons for this, with the most likely reasons being listed below.

You’ve reached your daily limit
Some sites may limit you to a certain number of prize game completions within a set amount of time. This total is determined by the website on which you completed the prize game(s).

The website has sold out
Websites can sometimes offer only a limited number of prizes each day/week/month, so you might miss out if you aren’t quick enough. Once they run out, you might have to wait a certain amount of time before being able to play again.

Plugins might be blocking the game
Some plugins (e.g. AdBlock) can sometimes interfere with technology running on a page. By turning off your AdBlocker, you can test to see if it’s causing the error.

Outdated Browser
FunCaptcha is supports numerous browsers and versions but if you’re running a very old version of a browser, you may have trouble. It’s a good to idea to keep your browser up to date.

If you’re still having trouble accessing a prize game, please contact us with your issue and we’ll get back to you right away.